Frequently Asked Questions

How do I remove a Household Member from a Project?
Here are the steps for removing a person from a Project while everyone else in the Household stays. You have to Exit the person from the program ...
Sun, Oct 2, 2016 at 3:35 PM
How do I add Household members to an open Project stay?
When you need to add new Household member(s) to an open program stay there are three things that have to be addressed before you can enter their assessmen...
Tue, Dec 12, 2017 at 10:26 AM
How do I update a Client's name or Social Security Number once Her/his record has already been created in ServicePoint?
Follow the steps below: Look up client record. Open the client's record. Click on the Client Profile tab. Click on the pencil icon next...
Sun, Oct 2, 2016 at 3:38 PM
How Do I Determine the Approximate Date a Person Became Homeless?
According to the HUD Data Manual, this should be the last date a person slept somewhere that was not on the streets, in an emergency shelter or Safe Haven: ...
Tue, Dec 20, 2016 at 2:04 PM
How Do I Determine the Total Months a Person Has Been Homeless?
Sue has been living in her car for 3 nights before arriving here and never been homeless before.  For the purposes of HMIS data collection, what is her Tot...
Tue, Dec 20, 2016 at 4:17 PM